Energy Healing and Counselling
South London, UK

Have some questions? We're ready for them. Click Here




Privacy & Terms of Services

Counselling Support Service Introduction

In this document, "we", "our", or "us" refer to Counselling Support Service Our registered office is at Regent House, Herne Hill Space, 135 Dulwich Road, London, SE24 0NG, United Kingdom.

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3. We take seriously the protection of your privacy and confidentiality. We understand that all our clients and visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you.

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contract with you When you become our client, a contract is formed between you and us. The service we provide to you as a client necessarily entails you providing us with personal information.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information generally use it to provide class information, for example to monitor the performance of a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information. Sometimes you might give your consent implicitly, such as when you write to us requesting a response.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by writing to us at our registered office or by e-mail at If you do so, we shall not be able to provide our services further.

3. Information we process for the purposes of legitimate interests. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether we could achieve the same objective by other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business

• protecting and asserting your rights, our rights, or the rights of any other third party.

• insuring against or obtaining professional advice that is required to manage business risk.

• protecting your interests where we believe we have a duty to do so.

4. Information we process because we have a legal obligation. We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information. Specific uses of information you provide to us.

5. Information relating to your method of payment;

First option:

Your debit or credit card number and other payment information is never taken by us or transferred to us either through our website or otherwise unless you agree to do so. Our employees and contractors never have access to it.

We take the following measures to protect your payment information:

5.1. We keep your payment information encrypted;
5.2. We do not keep all your payment information so as;
5.2.1 to prevent the possibility of our duplicating a transaction by accident;
5.2.2 to prevent any other third party from carrying out a transaction without your consent;
5.3. Access to your payment information is restricted to authorised staff only We automatically delete your payment information [after X days or when a credit or debit card expires].

6. Payments by Direct Debit.
If you pay us by Direct Debit, the information you give to us is passed to our own bank for processing according to our instructions. We do not keep a copy.

We are registered under the Direct Debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct Debits can only be set up for payments to beneficiaries that are approved originators.

In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

7. Job application and employment.
If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.

8. Contacting us.
When you contact us, whether by telephone, by post, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

9. Complaining.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

If you complain about any of the content on our website or in any brochure, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Use of information we collect through automated systems when you visit our website.

10. Cookies.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways;
10.1. to track how you use our website;
10.2. to record whether you have seen specific messages we display on our website;
10.3. to keep you signed in our site;
10.4. to record your answers to surveys and questionnaires on our site while you complete them;
10.5. to record the conversation thread during a live chat with our support team;
We provide more information about the cookies we use in our cookie policy;
11. Personal identifiers from your browsing activity.

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Disclosure and sharing of your information

12. Information we obtain from third parties.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

13. Credit reference.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Access to your own information.
14. Access to your personal information.
14.1. At any time you may review or update or request that we remove personally identifiable information that we hold about you. To obtain a copy of any information that is not provided on our website you may send us a request at
14.2. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
14.3. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

15. How you can complain about our privacy policy.
15.1. If you are not happy with our privacy policy or if you have any complaint with respect to how we process your personal information then you should tell us by email. Our address is
15.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
15.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at

16. Retention period for personal data.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

16.1. to provide you with the services you have requested;
16.2. to comply with other law, including for the period demanded by our tax authorities;
16.3. to support a claim or defence in court.

17. Compliance with the law.
Our privacy policy has been compiled so as to comply with the laws of the legal jurisdictions in the UK and the European Union. If you think it fails to satisfy any of these laws, we should like to hear from you.

18. Review of this privacy policy.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Terms and Conditions for Spiritual Counselling Therapy

1. Parties (“You”): and Counselling Support Service of Herne Hill Space, 135 Dulwich Road, London, SE24 0NG is where we have our therapy rooms.

2. These are the standard terms and conditions for the services that I provide. I have done my best to use friendly terms while ticking all the necessary legal boxes and not taking away any unnecessary rights of service users. The following terms apply as the standard terms for all of my services.
2.1. The following is intended to form the terms and conditions of the agreement relating to the professional relationship between You and myself. If at any point either party believes that the other party might be in breach of this agreement, it is important that concerns are raised as soon as possible so that we can work together towards a resolution. I will take any complaints seriously. I recommend that You raise any complaint in the first instance directly with me.

3. Commencement Date.
3.1. The Agreement shall commence on the day that the first session is agreed. The agreement may be terminated by either party at any time by giving to the other party at least one week’s notice.

4. The Services.
4.1. The services that will be provided under this agreement include individual spiritual counselling including in-person, through a Zoom or appointment arrangement suitable for both parties!

5. Ethical Standards.
5.1. I shall carry out my obligations towards You under this agreement in keeping with the ethical standards for therapeutic practice of the Complementary Medical Association (CMA)

6. Confidentiality.
6.1. The confidentiality of information relating to You is of paramount concern to me. I fully comply with data protection legislation and therapeutic confidentiality guidelines.

I share information on a need to know basis and strict guidelines are in place to ensure the information remains secure. Your counselling and personal information are kept securely.

Information but not names will be shared with my supervisor who is also registered with a regulatory professional body and who regularly reviews my practice. Confidentiality will be broken if I have concerns that You or anyone else is at risk.

If this occurs it will be discussed in the session whenever possible and recommendations will be discussed and documented in Your notes.

Supervision is conducted in accordance with the BACP, UKCP and BPS guidelines for supervised client-work. This means that I may need to discuss Your case with a senior psychologist or psychotherapist in the interest of Your treatment. Your identifying details will remain anonymous.

7. Influence of alcohol or substances.
7.1. If it is reasonably suspected that You are under the influence of alcohol or any illegal substances, You will be asked to leave and forfeit Your session that day without a refund of the fee. If this behaviour continues, it may lead to therapy being terminated.

8. Contact between sessions.
8.1. In instances where You need to contact me between sessions, You can call +44 7375 222979 or send an e-mail to If I can’t take Your call, You may leave a voicemail message.

All calls and messages will be responded to as soon as reasonably practicable as time permits between sessions within normal opening hours. I do not operate a crisis or emergency service. If You need to speak to someone immediately please contact Your GP, the NHS Non-Emergency Number by dialing 111 or in the event of an emergency you must call an ambulance on 999.

9.Payment of Fees.
Payment is normally made at the end of each session by cash or card or paid in advance for a set number of sessions, unless you hold Private Medical Insurance (see below).

9.1. Private Medical Insurance.
If you hold Private Medical Insurance (PMI), please check the reimbursement level that will be available to you from your relevant provider for the therapy. If your PMI reimbursement does not cover the fee in full, you must pay the difference between the fee and the PMI reimbursement.

If you have not already done so, please inform us of your PMI's Authorisation Code and of the limits to the funding available.

PMI invoices are raised monthly in arrears. Payment is due 14 days from the date of the invoice. Please promptly forward the invoice to your PMI provider in order for them to process payment.

10. Cancellation policy.
If you are unable to attend your appointment, please let us know as soon as possible. 24 hours notice is required for cancellation. Where there is less notice, or you fail to attend your appointment, the fee for that session will be incurred.

The therapist will endeavour to give you as much advance notice as possible in terms of holidays or of any need to cancel a future appointment.

If you have any questions, with regards to our Terms and Conditions, please do not hesitate to contact us.

© 2023